Ecstatically witness the new force in outsourcing.
The service sector has experienced robust growth recently, partly due to the emergence of the outsourcing industry. The highest contributor to Indian economy is the services sector, which has greatly been influenced by the outsourcing business. All kinds of outsource industries including ITeS providers, BPOs and KPOs etc have been generating leads and businesses for companies at large worldwide for over 20 years now. India is known as an advantageous destination for various businesses, including MNC’s, and corporations.
Global sourcing market in India continues to grow at higher pace than IT-BPM industry. They are a leading sourcing destination in the world holding approximately 55% of US $ 185-190 Billion global services sourcing business in 2017-18. Over 1,000 global delivery centers have been established by Indian IT &ITeS companies across about 80 countries worldwide.
A threatening power
India has a lot of companies that provide so many outsourcing services. It is only a handful among them that can say they are experts; this sets them apart from their competitors. Solid Systems Global Business services is one of such big brands with numerous clientele around globe. With headquarters situated at Bangalore (India), it operates well-developed infrastructure services & business services company that encompasses its KPO, BPO and ITeS centers globally. Their add-on delivery centers include UK & Dubai too.
Solid Systems Global acts more like OSP (Outsourced Service Partners) while building internal delivery centers and acting as a brand behind brand. As far as its acquisition strategy is concerned, it believes in acquiring customers through B2B channels along with partnering with global service integrators.
Since established itself into existence during 2015; Over time winning strategies, international quality standards application as well as accelerated performance delivery, enabled it to be ranked among top 10 most preferred outsourcing companies in India and top 20 most promising Managed Service Providers by CIO review in 2018.
Various domains
There is a large number of major firms among its clients. This clientele is made up of providers from various different areas such as Hospitality services, Data security, Airports, IT support and Customer Services.
The company has always believed in the relevance of outsourcing while at the same time focusing on developing profitable Centers of Excellence and managing offshore services for tier II & III cities like Hubli, Patna, Meerut, Chandigarh and Srinagar.
Solid Systems Global is involved with sustainable cost effective quality maintained performance management models that have destroyed the thought ‘’OUTSOURCING IS AN EXPENSIVE UNIT”
By following a more scientific approach to design, implement, deliver and control it has been able to hit customers KPI’s while deploying resources to reach the pinnacle with lean method.
The Company is reinforcing its services that are useful to small and medium enterprises (SMEs), micro, small and medium enterprises (MSMEs) as well as start-ups. The company is working towards making the SME sector conversant with outsourcing. In so doing, it has positioned itself as the most appropriate option for clients who it supports all their support needs while they remain focused on revenue generation and other business enhancements.
Cutting Edge Technology
This technology giant never leaves any stone unturned where technology is concerned. The company appreciates the essence of keeping up with the latest tech trends hence frequently upgrades its systems. For instance, its technological know-how matches that of leading outsourcing providers globally. More options have been provided through use autonomous in-house developed software’s CRM’s ERP’s which promises to upgrade along with technology.
Through these tailored suites, customers can experience entire transaction life cycle monitoring including smart reports that help them predict end user behavior. Solid Systems Global desires to become a future BPO KPO player because it can alter business processes using defined technology analytics and project management competencies.
Work culture had been essential within this organization. This way, The Company has known how to tap into the talent pool of employees who have a curated skill matrix that allows multi-skill development across platforms by means of numerous learning programs. It has always taken care of productivity from day one; which is regarded as one of the cornerstones of corporate culture, moreover, put emphasis on diversity hiring and employee engagement environment among others. It directly recruits employees irrespective of age or qualification gaps if any are seen during recruitment process while surpassing customer expectations at all points.
Observable Growth
Over time it has successfully executed and managed delivery centers for high-end product-lines & services.The Bangalore unit underwent major ramp up as a COE (Center Of Excellence) but also built off shore outsourced units thus increasing their reach &capability.
On daily basis various international quality standards continue to get incorporated by the company and have now achieved ISO, COPC Inc. standards besides being GDPR compliant while observing other major data protection privacy regulations in USA, Europe and UK. The team has a strong capability development unit that is backed by strategic & Workforce Management Team.
The Company is growing at different levels. This will result in expansion of our outsourcing as a delivery center for global service integrators too according to Solid Systems Global’s future. The company has now added multiple servicing alternatives for CSP (Customer Service Providers), VMO (Vendor Management Organizations) and frontline end-to-end support.
In Q1 FY22 Solid Systems Global together with partners will develop what could be the world’s first industry pricing tool which could directly approach leading global service integrators & quote on business services within 48 hours of turnaround time. This further adds to more cost effective model where a customer can opt for shared services or dedicated services to skeleton level scope of work.
From the very start of its processes, it has also grown 3x in terms of revenues per annum as well as providing its own BCP (Business continuity planning), strategies and roll back centers in UK and India.
“Incepting Global Offshore Helpdesk, we envisaged future business outsourcing programs with our directors Paul Lalli and SukiLalli. We are extremely thrilled to be counted among the top ten trusted BPO’s in India for 2018. We will grow uniquely building a model for outsourcing and IT Infrastructure services that can capture most SMEs, MSME’s and start-ups.This victory is dedicated to all staff members and customers,” says Faizan.
Faizan contributed to his new employer with more than 11 years’ worth of useful involvement across Outsourcing, Automobiles & IT business sectors.