Most Trusted BPO in NCT
With all these innovative solutions from our Mas Callnet India Pvt. Ltd., the company has emerged as one of the best Business Process Outsourcing (BPO) companies and IT solution providers in India. Change in business models requires world-class quality cost-effective end to end solutions, hence the firm has developed deep insights into business processes and built required competency to provide valuable solutions for customers across industries. The Year 1990 marked its inception with operation starting in the Year 2003 at New Delhi.
Mr. Deepak Kashyap, a young entrepreneur aged forty three years, is Cofounder and CEO of this organization. Company had an internal creative IT team which caused explosive growth over the years while also building up its competency on delivery, transformation, and relationship domains. We give 360-degree customer support capability. Vodafone, TATA, Apollo, Telenor Aircel belong to its main clients along with other major companies such as Godfrey Philips India Ltd., Ecom Express and UshaShriram etc.
The accolades received by them include; Award for “Innovation& Technology” by Franchise India, named the “Pioneering Spirit” by Lufthansa ET now Others are a famous business magazine’s selection among top ten most recommended productivity technology solution providers – 2018. It houses every major business function like process &management database management or software developer that matters today in one place alone. The process integration as well as data management services enable understanding needs related to users requirements that they are making more value addition continuously to their customers.
It is also into payment gateway solutions This makes it one of those few BPOs or even it could be the only one of which offers customized customer service solutions on a ‘pay-as-you-go’ model designed by its own in-house IT team if you want Unlike many firms we have deliberately worked hard at fostering a culture that follows the win-win format. The company offers Pay as you go to facilitate flexibility and expansion in customer business. Not too long ago, this firm came up with its own online payments solution called PayPik.
The company has planned for entering into foreign markets which will involve launching its unique customer service product called “Dialdesk” globally in the year 2019. The company is focusing on next orbit of excellence. DialDesk is a solution that the company aimed at Startups, MSMEs and SMEs looking for high billing flexibility and quality customer care solutions. DialDesk allows multiple, frequent calls to be attended to through a web-based CRM for data maintenance/instant insights, 24×7 customer care support, SMS and E-mail alerts. Toll-Free / UAN / Mobile / Landline etc. numbers are aptly chosen by growing businesses.
The company has been launching new solutions every two years to incubate a new idea, which helps to improve CX considerably for their clients. The company has just unveiled #CXREFRESH, a platform that will share curated thought leadership on how global businesses are creating world-class CX. It is building one of the world’s most trusted customer experience (CX) companies. Its solutions are designed to provide value across industries and business size.
In addition, Company’s employee-focused strategy has resulted in quality workforce and work.The organization is great because it has “Learn and Teach” approach with enough knowledge base that can push them into anything thereby making them an amazing organization. An intense focus on Customer experience is what distinguishes her from other BPOs out there. Making all these strategies make them one of the most popular BPOs around the globe.They practice truthful approach as well as best Consumer Experience Solutions for value for money.Seeing service delivery from a client’s perspective or financial mileage has helped them greatly gaining trust with customers. Constant innovations, automated CRM’s and 99.9% uptime have been some of the bricks of trust they have built their relationship on.
The training domain follows a unique culture called “Learn and Teach” and “Teach and Learn,” which properly defines role clarities and identifies roles’ knowledge needed and how to improve them.The trainings are conducted either using an in-house expert or through paid external agencies.What matters here is regular workshops which keep upgrading their skills so that whatever they do in terms of domain expertise should be globally acceptable.It applies different methodology as well as layers of quality checks and consumer experience through its in-house audit mechanisms at regularity intervals.
Over time, the company has invested much time and resources to update its system according to the modern technologies that have come up over the past few years including Robotic Process Automation (RPA) technology so as to satisfy client needs in the required manner. This is necessary for future-proofing and maintaining a reliable customer experience partner status. The Company has developed in-house technologies; Voice and data applications, IVR solutions, Dialer& ACD solutions, CRM applications, Lead management systems.The AI integrations and other tools that help them to deliver world-class Consumer Experience constitute their forte. Clients are very happy with their automation strategy as well as ease of doing business. Additionally, the company uses and supports all the leading technology service providers like Avaya, Cisco’s, Genesys etc., in addition to all the latest tools available in the market today.It is now aiming at taking consumer experience to a whole new level.
Through its strategic vision of promoting innovations through funding and ideas on global business expansion the company is leveraging its resources to achieve sustainable success.
Key Officials
Deepak Kashyap – Co-Founder & CEO
Mr. Deepak Kashyap is a CEO who has the results at heart and co-founded the firm. He is adept at building strategic partnerships with leaders of organizations to suitably align with and endorse main business plans.
AshwaniWadhwa
The chairman of the conglomerate is AshwaniWadhwa. In fact, he was a true visionary. As an innovator, he is also a skilled negotiator.
Bhawana Harjani
Bhawana Harjani is the Company’s COO. Besides, she has business acumen as well as managerial expertise. She has vast understanding of Outsourcing industry practices, policies and procedures.